We hope you love your order as much as we do! If you wish to make a return, please follow the steps below:
1) Please request a returns form via email at email@example.com
2) Returns must be received within 7 days of receiving your order to receive an EXCHANGE or CREDIT NOTE. (Should you receive a credit note from The Sleepover Club, it will be valid for 3 months from the return date).
3) Any garments received outside of this time frame will be returned to the customer and an exchange or credit note will not be issued.
4) In order to make a successful return, the garment must be in an unworn condition and remain in its original packaging.
5) A completed returns form must accompany each return to ensure a smooth exchange process.
- Please take care when selecting colour and size. To ensure you choose the correct size, please click the link below to view our size guide. Any further queries can be answered at firstname.lastname@example.org
- Personalised orders are non refundable or exchangeable and are custom made for you. Please ensure you are 100% happy with your personalised order before you purchase as your order cannot be altered once processed.
- There are strictly NO RETURNS on any sale items or items purchased during promotions using discount codes.
- Sale prices or promotions are not applicable to any existing orders.
- Please note we do not offer free returns and returns costs will need to be paid for by the customer.
- We advise that all returns are sent tracked and signed for to ensure they reach us, as we do not accept responsibility of any parcels until they have reached our HQ.